We collect your full name, phone number, delivery address, and city when you place an order. This is the minimum required to deliver your parcel.

Order dene par hum aap ka naam, phone number, address aur city lete hain. Ye sirf delivery ke liye zaroori hai.

Why: Pakistani customers are increasingly concerned about data misuse. Being specific about what we collect builds confidence.

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If you contact us via our support channel, we may also store your complaint history to resolve issues faster in the future.

Agar aap support se contact karein, hum aap ki complaint history store kar sakte hain taake future mein jaldi help mil sake.

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We do not collect your CNIC, bank account details, or any financial information. We never ask for your debit/credit card PIN.

Hum aap ka CNIC, bank account ya koi financial info nahi lete. Kabhi bhi PIN ya card details nahi mangein ge.

No financial data collected — ever

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👁 How We Use Your Information

Your name, phone, and address are used exclusively to process and deliver your order and to contact you if there is a delivery issue.

Aap ka naam, phone aur address sirf order process karne aur delivery ke liye use hota hai.

We may call or message you to confirm your order or reschedule a failed delivery. We will never call you to ask for payment details or passwords.

Hum order confirm karne ya delivery reschedule karne ke liye call ya message kar sakte hain. Payment details ya password kabhi nahi mangein ge.

Beware of scam calls pretending to be us

We do not sell, rent, or share your personal information with any third party for marketing purposes.

Hum aap ka data kisi third party ko marketing ke liye nahi dete, bechte ya share karte hain.

Why: Data selling is a growing concern in Pakistan. Stating this clearly separates trustworthy stores from those that misuse customer information.

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Data Shared With Couriers

To deliver your order, we share your name, phone number, and delivery address with our courier partner. This is unavoidable and necessary for delivery.

Delivery ke liye aap ka naam, phone aur address courier company ko dena zaroori hai. Ye sirf delivery ke liye hota hai.

Our courier partners are bound by their own privacy obligations. They may call you from their official numbers to coordinate delivery.

Courier company aap ko sirf delivery ke liye call kar sakti hai — unke official numbers se.

Courier will never ask for payment in advance via call

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Your Rights As A Customer

You can request to view, correct, or delete your personal data from our records at any time by contacting our support channel.

Aap kabhi bhi apna data dekhne, theek karwane ya delete karwane ki request kar sakte hain — support se contact karke.

If you believe your data has been misused, you have the right to report it. We take every such complaint seriously and respond within 48 hours.

Agar lagta hai aap ka data galat use hua, aap complaint kar sakte hain. Hum 48 ghanty mein jawab denge.

Your privacy matters to us