Shipments And Returns Policy

Shipping aur Wapsi Ka Policy

📦 Shipping Timeframes

We process and dispatch orders Monday to Saturday. Orders placed before 2:00 PM are dispatched the same working day.

Hum orders Monday se Saturday dispatch karte hain. Dupehr 2 baje se pehle ka order same day bheja jata hai.

Same-day dispatch before 2 PM

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Standard delivery across Pakistan takes 2–5 working days. Major cities (Karachi, Lahore, Islamabad, Rawalpindi) typically receive orders in 1–3 days. Remote areas and small towns may take up to 7 days.

Pakistan mein standard delivery 2 se 5 din mein hoti hai. Bare shahron mein 1–3 din, chhote ilaaqon mein 7 din tak lag sakte hain.

Lakin Agr apka ka Order 7 dins sy zayda delay hojay tu :
Hum 20% Order Value refund dein gy (order ki kimat ka 20% apko refund dein gy)

Why: Pakistan ka courier network uneven hai — honest timeframes dene se customer ka trust banta hai aur complaints kam hoti hain.

Tracking ID

A tracking ID will be shared with you once your order is dispatched. Use it to monitor your parcel's status in real time.

Order dispatch hone ke baad aap ko tracking ID milay gi. Isse aap apne parcel ka status check kar sakte hain.

Tracking ID ky sath courier company ka bhi btaya jai ga

Tracking provided on every order

Shipping Costs

Shipping charges start from PKR 300 for parcels up to 0.5 KG. Charges increase with parcel weight and destination city. The exact shipping cost is shown at checkout before you confirm your order.

Shipping PKR 300 se shuru hoti hai 0.5 KG tak ke parcels ke liye. Weight aur city ke mutabiq charges change hote hain. Checkout pe exact amount show hogi.
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NOTE: We offer Refundable Shipping Fees, which means that after Delivery of the product, you will provide us with a clear video of opening the parcel and checking the product, and we will issue your refund.

NOTE: Hum Shipping Fee pr Refund detay hn, jis ka mtlb yeh h ky jb apko parcel milay, ap oski opening or product testing, checking ki clear video humein bhejein tu hm apko refund de dein gy.

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Why: Upfront pricing prevents "hidden charge" complaints — a very common frustration among Pakistani online shoppers.
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For orders with 2 or more items whose total value exceeds PKR 2,500, advance shipping charges must be paid before dispatch.

2 ya zyada items wale orders jinka total PKR 2,500 se zyada ho — unke liye pehle se delivery charges dene honge.

WHY: Advance charges apply to high-value orders to save our Business from fake orders and delivery failure.

Shipping Fees Refund

At Groccr.Shop, we believe in complete transparency, trust, and customer protection. To make shopping fair and dispute-free, we offer a full shipping fee refund when you record and submit a valid unboxing video. ✅

Policy Summary

  • Eligibility: Submit a valid, uninterrupted unboxing video through our official support channel.
  • Refund Amount: 100% of the shipping fee you paid.
  • Processing Time: Verified videos are refunded within 24 hours (automatically credited to your account).
  • Non-Refundable: No refund if the video is missing, invalid, or not submitted.

Requirements for Valid Unboxing Video 🎥

  • Start recording BEFORE touching the sealed parcel — the sealed parcel must be clearly visible at the beginning. 📦
  • Video must be in Portrait mode (vertical, like social media reels).
  • Record in good lighting with a steady camera so the parcel label/invoice is clearly readable.
  • Real voice required: Clearly speak the product name, "Groccr.Shop", and delivery time (counted from order dispatch date, not order confirmation).
  • One continuous shot — No pause, cut, edit, or stop.
  • Fully open the parcel and show all products, sides, accessories, and (if needed), turn on the product in the same video.
  • Submit promptly via official support/ticket, use our Email (zaeembznz@gmail.com)

✅ You get full shipping fee back + strong protection for claims.
⚠️ Video is optional — You can open without video, but no shipping refund and claims need extra proof.

Video Rights & Usage

By submitting the unboxing video, you grant Groccr.Shop full rights to use, publish, and share it on our website and all social media platforms (Instagram, Facebook, TikTok, etc.) to show real customer experiences. We will never edit or misuse it to misrepresent the product.

Face blurred by default(For women) — Personal details never shared.
For Men, mention it with a message

Returns Policy

Returns Eligibility:

Returns are accepted in two cases only:
(1) You received the wrong product — not what you ordered.
(2) The product does not power on at all when unboxed, or it has any fault that we don't mention on our product page.

Wapis sirf 2 cases mein hoga:
(1) Galat product mila.

(2) Product box kholte hi na chalay. ya hamaray btai howay maslon ky ilwa product mn koi masla ajai.

Why: Pakistan mein "pasand nahi aaya" wali returns bahut common hain. Clear rules se genuine customers bhi protect hote hain aur abuse bhi ruk ta hai.

Returns are NOT accepted if: the product works, but you dislike its size, colour, sound, or appearance; the product was factory-sealed, and you opened it; the claim is made after the reporting window has passed.

Return NAHI hoga agar: product theek kaam kare lekin pasand na aye; factory-sealed tha aur aap ne khola; ya time limit guzar gayi ho.

Personal preference is not a return reason
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Why do we show "Buy if / Don't buy if" on every product

Yeh section kyun hai har product pe

We research every product we sell — reading real buyer reviews, return complaints, and Q&A across multiple sellers. We then list the exact pros, limitations, and ideal use cases so you know before you order.

Hum har product ki real reviews, return complaints aur Q&As parhte hain alag alag sellers se. Phir aap ko sahi pros, limitations aur use cases bata dete hain — order se pehle hi.

Research-backed product listings

This means if you read the product page and still order — you are making an informed decision. Returns based on information that was already listed on the product page will not be accepted.

Agar aap ne product page parha aur phir bhi order kiya — toh yeh aap ka informed decision hai. Jo limitations pehle se likhi thi un ki wajah se return nahi ho ga.

Why: Pakistan mein most returns hote hain "expectations nahi milin" ki wajah se. Yeh section us problem ko order se pehle hi khatam kar deta hai.

15-Day return window & our two personal follow-ups

15 Din Ka Return Window Aur Hamari 2 Follow-Ups

We give you a full 15 days from the delivery date to report a valid return. This is one of the most generous return windows in Pakistani e-commerce — because we stand behind our products and our research.

Delivery ke baad aap ko poore 15 din milte hain valid return report karne ke liye. Pakistani e-commerce mein yeh ek behtareen window hai — kyunke hum apne products aur research pe bharosa karte hain.

15 days from delivery date

We do not wait for you to come to us. We personally reach out to you twice after delivery to check if everything is right with your order.

Hum aap ka intezaar nahi karte. Delivery ke baad hum khud 2 baar aap se personally contact karte hain — yeh jaanne ke liye ke sab theek hai ya nahi.

Why: Pakistani customers often don't complain — they just leave silently or write a bad review. Proactive follow-up catches real problems early and builds lifelong trust.

Day 1–2 after delivery

First official follow-up — we message or call to confirm your order arrived safely and matches what you expected.

Pehli follow-up — hum message ya call karte hain yeh jaanne ke liye ke parcel sahi mila aur expectation ke mutabiq hai.

First touchpoint

Day 5–7 after delivery

Second official follow-up — we check if you have been using the product and if any issues have come up after real use. This is your reminder that the 15-day window is still open.

Doosri follow-up — hum poochte hain ke aap ne product use kiya ya nahi aur koi masla aya toh nahi. Saath hi yaad dilate hain ke 15 din ki window abhi bhi khuli hai.

Second touchpoint — window reminder

Day 15 — window closes

After Day 15 from delivery, return requests will no longer be accepted unless a separate extended case is agreed upon.

Delivery ke 15 din baad return window band ho jati hai. Baad mein koi claim accept nahi hoga.

Deadline — report before Day 15