📝 Agreement To These Terms

By placing an order with us, you agree to these Terms of Service in full. If you do not agree, please do not place an order.

Hamare saath order deke aap in tamam shartoon se raazi hote hain. Agar raazi nahi, order mat karein.

Why: Pakistan mein buyers baad mein kehte hain "mujhe pata nahi tha" — yeh clause us argument ko khatam karta hai.

These terms apply to all customers — whether you order via our website, social media page, or any other channel.

Yeh shartein har customer par laagu hoti hain — chahe website se order ho, social media se ya kisi aur zariye se.

📋 Customer Responsibilities

You are responsible for providing an accurate delivery address. Deliveries that fail due to a wrong or incomplete address are not our responsibility, and courier charges will still apply.

Sahi address dena aap ki zimmedaari hai. Galat address ki wajah se delivery fail ho to charges aap ke hain.

Why: Address errors are Pakistan's #1 delivery failure cause. This clause protects the store from courier losses caused by the customer.

You must be reachable on your provided phone number before and during delivery. Missed courier calls that lead to failed delivery are the customer's responsibility.

Aap ko apne diye phone number par available rehna hoga. Courier call miss karna aur delivery fail hona aap ki zimmedaari hai.

⚠️ Always receive courier calls

You must not place an order without genuine intent to receive and pay for it. Fake or prank orders harm other genuine customers and our ability to serve them.

Bina niyyat ke order mat karein. Fake orders se aur customers ko nuqsan hota hai aur humari service affect hoti hai.

❗ Fake orders lead to a permanent block

🏞️ Product Descriptions & Images

We make every effort to display products accurately. However, slight variations in colour or appearance may occur due to screen settings on your device.

Hum products accurately dikhane ki koshish karte hain. Lekin aap ki screen ki settings ki wajah se rang thoda alag lag sakta hai.

Why: "Colour different tha" is one of the most common Pakistani customer complaints — this clause sets fair expectations upfront.

Please read the full product description — including dimensions, materials, and features — before ordering. Ordering without reading the description and then complaining about the specs is not grounds for a return.

Order se pehle puri description parhein — size, material aur features. Baad mein "ye toh aisa nahi hai" kehna return ki wajah nahi ban sakta.

Read before you order

🏷️ Pricing & Product Availability

All prices are listed in Pakistani Rupees (PKR) and include the product cost only. Shipping charges are added separately at checkout.

Tamam prices PKR mein hain aur sirf product cost hai. Shipping charges alag checkout pe add honge.

Prices are subject to change without prior notice, especially due to currency fluctuations or supplier price changes. The price at the time of order placement is the final price for that order.

Prices tabdeel ho sakti hain — currency ya supplier ki wajah se. Order dete waqt jo price thi, wohi final hai.

Why: Pakistan's import-heavy product market sees frequent price changes. This clause prevents disputes when a product's price drops or rises after an order is placed.

If a product becomes out of stock after your order is placed, we will contact you to offer a suitable alternative or a full refund to your wallet.

Agar product out of stock ho jaye, hum aap ko contact kar ke alternative ya wallet refund dein ge.

Full refund if the item goes out of stock

🚨 Our Liability

We are responsible for dispatching the correct product in good condition. We are not responsible for delays, losses, or damage caused by the courier once the parcel has been handed over to them.

Hum sahi product theek haalat mein dispatch karne ke zimmedaar hain. Courier ko dene ke baad delay ya nuqsan humari zimmedaari nahi.

Why: Clearly defining the handoff point protects the store from unfair claims about courier delays, which are outside the store's control.

We are not liable for any indirect losses — such as loss of income or opportunity — resulting from a delayed or failed delivery.

Delivery delay ya fail hone ki wajah se kisi bhi indirect nuqsan — jaise income ka nuksaan — ke liye hum zimmedaar nahi hain.

🤝 Dispute Resolution

Any dispute should first be raised through our official support channel. We commit to responding within 24 hours and resolving fairly.

Koi bhi masla pehle official support se uthayein. Hum 24 ghanty mein jawab denge aur fairness se hal karein ge.

We do not respond to threats, public shaming, or abusive messages. Such conduct may result in your account being permanently suspended.

Dhamkiyan, public shaming ya bura bolna kabool nahi. Aisa karne par account hamesha ke liye band ho sakta hai.

Why: Pakistani sellers frequently face Facebook/Instagram threats of bad reviews as leverage. This clause gives legal and moral ground to ignore such pressure.

Every customer will be given a fair chance to present their case before any final action is taken by us.

Koi bhi final action se pehle aap ko apni baat karne ka mauka zaroor diya jaye ga.

We believe in fair treatment for all customers.